Delivery Info and Payment Processing

Order Processing:

Orders will be processed the same working day if you have completed your order before 3pm, or the next working day from when payment has cleared. You will receive an email receipt once dispatched.

COVID19 Updates: 

We are in unprecedented times and I want to reassure you that UK Bump Keys is fully operational and we are here to provide you with the same exceptional service you have come to expect. As a small family-sized company, all of us are working from home and practicing social distancing as recommended by health and safety experts. 

Our warehouse staff have meetings daily, continue to disinfect all surfaces regularly, follow strict hygiene precautions and engage in drop-off-only interaction with our delivery couriers. 

Please stay safe, stay healthy and keep your hands and brain occupied with your new toys!

Chris Dangerfield

 

UK Delivery Information:

We offer Free UK Delivery as standard. Your order will be sent absolutely free via Royal Mail - and generally will be with you within 3 - 5 working days.

Get Priority Delivery to expedite your order processing and dispatch.

One-Day Delivery is available which speeds up delivery to 1 day after processing. PLEASE BE AWARE - sometimes The Royal Mail fail to deliver the next day so PLEASE DO NOT RELY ON THIS in an emergency.

We also offer a Signed 1-day Service for important packages - this functions in the same way as the One-Day service, but with extra signing security - and far more chance of arriving next day.

REMEMBER: Royal Mail do not collect from us on Saturdays and they DO NOT deliver on Sundays. 

International Delivery Information:

For European orders with standard delivery - you should receive your items within 4 - 8 working days - shipping upgrades are available. NOTE: These numbers provide an average but you might have to wait longer. We think it's only fair that we warn you of this.

For USA/Canada orders with standard delivery - you should receive your items within 5 - 12 working days - shipping upgrades are available. NOTE: These numbers provide an average but you might have to wait longer. We think it's only fair that we warn you of this.

For everyone else in the world  - we generally expect your orders to arrive between 7 - 14 working days. However, please allow up to 21 working days from day of dispatch. 

PLEASE UNDERSTAND once your order is with the courier there's no way we can intervene, and very occasionally there are delays. This is just the way of things and as much as we try to get your orders to you on time, occasionally there will be delays.

We know you want your picks immediately. We routinely sell quality lock picks at hugely reduced prices and in great quantities. Your orders are coming to you as soon as humanly possible! If you want a chat about some tools or ideas, or are thinking about making an order and aren't sure, drop us a line at hello@ukbumpkeys.com and I'll happily help.

Conditions of Sale

Our products are available to responsible adults over the age of 18 years, for use in professional or hobby lock opening.

We reserve the right to cancel orders without notice.
UKBumpKeys cannot accept responsibility for loss or damage to any property caused by use of our tools, completing a purchase means you understand and agree to this.

International Orders

On your credit / debit card / payment statement, the charge will appear in your local bank currency. Our store will display the price in UK Pounds Sterling. We ship international orders every day. Please select the region correctly so correct taxes and postal rates are applied, any mistakes and you may end up paying extra. Sometimes a Customs Fee is charged, then the package is picked up from the post office, or when it is delivered - unfortunately, we cannot be responsible these fees - check on the internet for any potential fees that might be incurred. 

Return / Cancellation / Refund Policy

NOTE:

The lack of ability on an individuals part to use lock picking tools successfully does not establish an item as defective. Lock picks cannot be returned for this reason. This is because you have used them and they are no longer able to be sold as new, since lock picking shows signs of wear.

The ONLY returns of lock picks accepted by UK Bump Keys Ltd are those those with manufacturers defects. Lock Picks are warranted again defects in materials and workmanship for a period of 30 days.

If you are unsatisfied you may return anything you purchase from UK Bump Keys for exchange or refund within 30 days of purchase as long as they are in new condition - meaning they have not been used. We will credit your credit/debit card, PayPal account within 30 day of the time we receive your return.

If you receive a defective product from us email hello@ukbumpkeys.com.  Please do not return defective products without authorization.  In most cases a new product will be sent to you or we will swap your defective item for a new one.

Making a return is simple.  Just return the item to the address on the packing slip and make a note on the packing slip explaining what you would like done (refund or exchange). Books and DVDs are not returnable unless defective.  You must notify us within 15 days of receipt.

Should you not not receive your order and we choose to send a replacement (which are considered on a case by case basis) we do not offer refunds on such resends.

Order cancellations are possible but not guaranteed.  If you request a cancelation and internally it is too late, please refuse the shipment and we will credit your card or issue a refund check when the items is returned to us.

Customers are liable for the return shipping cost of returned items as well as postage & handling fees incurred when dispatched. All returns must be accompanied by a relevant RMA number (to be obtained from our support staff).

Orders are photographed, videod, and numbered before dispatch to prevent fraudulent faulty claims.